Information and Assistance

    Results: 18

  • 211 Lead Agencies (1)
    TJ-3000.8500-850

    211 Lead Agencies

    TJ-3000.8500-850

    Information and referral providers that have taken the lead in implementing 211 in their community, generally in collaboration with other organizations that provide some type of information and referral or a related service such as volunteer placement or crisis intervention. In most cases, the lead agency operates the call center to which 211 calls are routed and handles the inquiries directly or forwards appropriate calls to participating collaborative members via call transfer or a menu system that allows inquirers to select the organization they wish to contact.
  • Case/Care Management (3)
    PH-1000

    Case/Care Management

    PH-1000

    Programs that develop plans for the evaluation, treatment and/or care of individuals who, because of age, illness, disability or other difficulties, need assistance in planning and arranging for services; which assess the individual's needs; coordinate the delivery of needed services; ensure that services are obtained in accordance with the case plan; and follow up and monitor progress to ensure that services are having a beneficial impact on the individual. Case management is a collaborative process characterized by communication, advocacy and resource management to promote high quality, cost-effective interventions and outcomes.
  • Child Abuse Hotlines (1)
    RP-1500.1400-150

    Child Abuse Hotlines

    RP-1500.1400-150

    Programs that provide immediate assistance for parents who have abused or fear they may abuse their children with the objective of defusing the parent's anger and frustration and ensuring the child's future safety through referrals for ongoing support and treatment. Also included may be services for abused children and concerned others who are in need of advice, guidance and/or emotional support. Hotline staff are generally available via the telephone, email, live chat, texting and/or instant message (IM).
  • Child Care Provider Referrals (2)
    PH-2400.1500

    Child Care Provider Referrals

    PH-2400.1500

    Programs that provide statewide and community-based services that are designed to improve the availability and quality of child care. These programs maintain lists of child care resources and link families who are in need of child care services with child care centers, licensed family child care homes and other organization-based providers; provide information that helps families become good consumers of child care services; recruit new child care providers to expand the availability of the service locally; provide training and technical assistance for providers; and collect and disseminate data which document the demand for child care services and the current availability of child care resources. Some programs may also make referrals to preschools and many provide referrals to children's play groups.
  • Comprehensive Information and Referral (1)
    TJ-3000.1500

    Comprehensive Information and Referral

    TJ-3000.1500

    Programs that maintain information about the full range of human services and which function as the primary source of information about and linkage to human service providers in the community.
  • Domestic Violence Hotlines (4)
    RP-1500.1400-200

    Domestic Violence Hotlines

    RP-1500.1400-200

    Programs that provide immediate assistance for women and men who have experienced domestic abuse which may include steps to ensure the person's safety; short-term emotional support; assistance with shelter; legal information and advocacy; referrals for medical treatment; ongoing counseling and/or group support; and other related services. Hotline staff are generally available via the telephone, email, live chat, texting and/or instant message (IM).
  • Employee Assistance Programs (2)
    PH-2000

    Employee Assistance Programs

    PH-2000

    Programs that contract with employers to offer confidential help to employees, and in some cases their families, whose legal, financial, marital, parent-child, child care, alcoholism, drug abuse, health and/or mental health problems could have a direct impact on their attendance and job performance. EAPs vary in complexity from telephone hotlines that offer referrals for needed services to organizations that offer in-person diagnosis and referral, direct counseling and/or extensive treatment for one or a variety of problems.
  • General Crisis Intervention Hotlines (3)
    RP-1500.1400-250

    General Crisis Intervention Hotlines

    RP-1500.1400-250

    Programs that provide immediate assistance for people who are emotionally distressed with the objective of defusing the crisis, ensuring the person's safety and helping the person to take the next immediate steps toward resolving the problem. General crisis intervention hotlines are available to anyone who is experiencing a crisis rather than focusing people with particular types of problems such as domestic violence or child abuse. Hotline staff are generally available via the telephone, email, live chat, texting and/or instant message (IM).
  • Homeless Drop In Centers (2)
    BH-1800.3500

    Homeless Drop In Centers

    BH-1800.3500

    Centers where homeless people can spend time during the day or evening. Services may include counseling and/or medication monitoring on a formal or informal basis; personal hygiene supplies; facilities for showering, shaving, napping, laundering clothes, making necessary telephone calls or attending to other personal needs; and other basic supportive services. Some centers may also provide meals or facilities for cooking. Programs that focus on homeless youth may provide case management, living skills training, family reunification assistance, classes and other educational supports, pre-employment training, health education (including HIV prevention), help in obtaining valid ID and other services that help youth successfully exit street life and transition to independent living.
  • In Home Assistance Registries (1)
    PH-2400.3300

    In Home Assistance Registries

    PH-2400.3300

    Programs that maintain lists of hourly and live-in companions, home health aides, personal care aides/attendants, cooks, drivers, homemakers, housekeepers (light and heavy housework), handyworkers, gardeners/yard workers, people who provide in-home secretarial help or other similar sources of assistance, and link people who are in need of these services with appropriate resources. The program may also recruit in-home assistance personnel, screen people who apply, provide training for the workers, help in-home care recipients interview and select prospective workers and monitor the quality of care each individual receives.
  • Library Services (2)
    TJ-4500

    Library Services

    TJ-4500

    Libraries and other facilities that offer a range of activities and services which are designed to meet the information and learning needs of patrons and to facilitate their enjoyment of library resources. Included are reference services, programs which introduce and encourage reading, services which enable people who cannot access the facility to utilize library resources and special collections which provide access to a broad spectrum of general and specialized book and nonbook material as well as reading material in alternative formats.
  • Mental Health Hotlines (2)
    RP-1500.1400-500

    Mental Health Hotlines

    RP-1500.1400-500

    Programs that provide immediate assistance for people whose emotional distress may range in severity from difficulty in coping with daily pressures to the crisis of a psychotic episode with the objective of defusing the crisis and helping the person develop a plan for establishing linkage with resources for ongoing assistance, if required. Hotline staff are generally available via the telephone, email, live chat, texting and/or instant message (IM).
  • Neighborhood Multipurpose Centers (1)
    TC-5500.6000

    Neighborhood Multipurpose Centers

    TC-5500.6000

    Multipurpose centers that offer, at a single location, a wide variety of services and activities that are structured to meet the unique and varied needs of the entire community through different programs for different age and interest groups.
  • Runaway/Homeless Youth Helplines (1)
    RP-1500.1400-700

    Runaway/Homeless Youth Helplines

    RP-1500.1400-700

    Programs that provide immediate assistance for children and youth who have run away from or have been pushed out of their homes or who are acting out and at risk of abuse. Included may be steps to ensure the youth's safety, information regarding the youth's rights and alternatives, and referrals for shelter, medical care, ongoing counseling or group support and other related services. Also included are programs that maintain a message relay system which allows runaways to contact their parents or other concerned individuals and receive messages from them. Helpline staff are generally available via the telephone, email, live chat, texting and/or instant message (IM).
  • Specialized Information and Referral (14)
    TJ-3000.8000

    Specialized Information and Referral

    TJ-3000.8000

    Programs that maintain information about community resources that are appropriate for a specific target group or human services sector (for example, youth programs or addiction services) and which link individuals who are in need of specialized services with appropriate resources and/or which provide information about community agencies and organizations that offer specialized services.
  • Suicide Prevention Hotlines (2)
    RP-1500.1400-800

    Suicide Prevention Hotlines

    RP-1500.1400-800

    Programs that provide immediate assistance for individuals who are having suicidal feelings with the objective of helping them explore alternatives to self-harm or self-destruction. Suicide prevention workers establish and maintain contact with the individual while identifying and clarifying the focal problem, evaluate the suicidal potential, assess the individual's strengths and resources, and mobilize available resources including paramedic or police intervention and emergency psychiatric care as needed. These programs can also help individuals who are worried about the potentially suicidal behavior of another with the objective of helping them identify warning signs and provide options on seeking further help. Hotline staff are generally available via the telephone, email, live chat, texting and/or instant message (IM).
  • Youth Centers (1)
    TC-5500.9800

    Youth Centers

    TC-5500.9800

    Multipurpose centers that serve as a focal point for youth in the community and which offer, at a single location, a wide variety of services and activities that are needed by and of interest to this population.
  • Youth Issues Lines (2)
    TJ-3200.9500

    Youth Issues Lines

    TJ-3200.9500

    Programs that provide telephone information about specific youth-related topics such as alcohol and drug abuse; child abuse; sexuality; sexually transmitted diseases; AIDS; birth control, pregnancy and choices; sexual assault; weight management; relationships; dealing with feelings; family concerns; dealing with rules; and school, career and life choices. Included are programs with tapes on specific topics that youth can select and access through a central number which are then played over the telephone, those that are staffed by live operators who can answer questions directly, and those that provide youth issues information via an Internet website.
 
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